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| 001 | itec_16103 | ||
| 003 | DLC | ||
| 008 | ///////////////cc //////////////////itec// | ||
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| 100 | 0 | _aVAVRA TERRY G. | |
| 245 | 1 | 0 | _aIMPOVING YOUR MEASUREMENT OF CUSTOMER SATISFACTION |
| 250 | _a1 PRIMER EDIC. | ||
| 260 | _a1 PRIMERA EDIC. | ||
| 300 | _a490 PAG. | ||
| 504 | _aINCLUYE INDICE | ||
| 650 | _a1.- THE BOOKS ENVISIONED ROLE2.- THE PHILOSOPHY OF CUSTOMER SATISFACTION3.- THE TQM INITIATIVEÌ | ||
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